The 2025 INFORMS Conference on Service Science (ICSS 2025) will bring together researchers, educators and industry leaders to discuss ground-breaking advancements and applications in service science. With its theme, AI, Society, and Digital Transformation, the conference will serve as a platform to share innovative research, engage with emerging technologies and explore the profound impacts of AI and digital transformation on society and industries.

June 30 – July 1, 2025, Hosted by the Oxford Saïd Business School

Please download the final program: ICSS 2025 Programme Book

Plan to attend 2026 ICSS in Hangzhou, China: ICSS 2026